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Client Success Manager - Japan (m/f/d)

Festanstellung, Vollzeit · Tokyo
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Tasks
  • You will be managing our client portfolio within the Japan region together with the Sales Managers
  • You will be responsible for nurturing client relationship throughout their subscription lifecycle through consistent delivery of outstanding client experience across the journey from onboarding, proactive engagement to resolving inquiry and demonstrate ongoing value of their subscription
  • As a trusted partner, you are expected to develop a deep understanding of the clients’ business goals, continuously identify opportunities to add value to their decision-making process by mapping their data needs to Statista’s solutions
  • You are the voice of our clients. By listening intently to your clients, you will gather client’s feedback to work closely with cross functional teams on collaboration or engagement activities towards client satisfaction and retention
  • You will maintain records of client activity and account status, including regular reporting on client portfolio
  • You are expected to support on ad-hoc marketing activities and client requests/issues
Requirements
  • Completed university degree
  • Exceptional verbal and written communication skills in Japanese (advanced level) and English (intermediate level)
  • Client centric and eager to build strong, meaningful partnership with clients
  • 3-5 years+ experience in client-facing role (e.g. Account Management, Client Success, Client Service, Customer Relations, Consultants) will be an advantage.
  • Experience as a market researcher or analyst is a definite plus.
  • Genuine passion to understand clients’ business and strong intellectual curiosity for market or industry trends and development
  • Detailed oriented and well organized in your workflows - ability to multitask, prioritize, and manage time efficiently for the client portfolio you’re responsible for
  • Self-motivated and a proactive team player
  • Desire to be part of a rapidly expanding business
The team
What is the goal of our Sales team? That's easy: Step by step, we want to make Statista the number one source of information for making fact-based decisions in both established and new markets. Our team is diverse and international – just like the Statista platform. Together, we constantly acquire new customers and ensure that our existing clients are happy and well informed about the numerous tried-and-true and continuously evolving options on Statista.com.
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Benefits
  • High level of autonomy
  • Opportunity to grow quickly into mentor and/or leadership role
  • Statista University - extensive training offer and individual coaching
  • Dynamic, international team
  • Office located directly within the city center
  • Deutschland-Ticket Support
  • Visa Support
  • Sabbatical
  • Flextime
  • Hybrid Work
  • Access to continuous learning and development opportunities
  • An inclusive work environment that values and celebrates diversity
  • Regular team events and activities to promote team cohesion
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About us

At Statista, we’re all about facts and data, that's why we are the world's leading business data platform.
By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions. 

Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees. 

At Statista we value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
 
 Are you ready to join us?

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Über uns

Bei Statista dreht sich alles um Daten und Fakten, denn wir sind die weltweit führende Business Data Plattform. Durch die Bereitstellung verlässlicher und einfach nutzbarer Daten sowie verschiedener Datenanalyseprodukte und -dienstleistungen unterstützen wir Menschen weltweit, faktenbasierte Entscheidungen zu treffen. 

2007 in Hamburg gegründet, haben wir uns schnell zu einem globalen Unternehmen mit Büros in Metropolen wie London, New York und Tokio entwickelt. Und wir haben auch weiterhin viel vor. Unser stetiges Wachstum ist nicht nur Beweis für unseren Erfolg, sondern schafft auch immer neue Entwicklungs- und Karrieremöglichkeiten für unsere Mitarbeiter:innen. 

Bei Statista schätzen und feiern wir unsere vielfältige Kultur. Hier bist Du willkommen, egal, wer Du bist, woher Du kommst, wie Du aussieht, oder welche Graphen und Diagramme du bevorzugst. Deine Geschichte ist wichtig – schreibe sie weiterhin als Teil unseres Teams. 

Überzeuge dich selbst und werde Teil unseres Teams!

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